Refund policy
At UniCart, your satisfaction is our top priority.
We stand behind the quality of every product we sell and want you to enjoy a smooth and worry-free shopping experience.
🔄 Returns
If you’re not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
* To be eligible for a return:
* The item must be unused, in its original packaging, and in the same condition that you received it.
* Proof of purchase (such as your order number or receipt) is required.
* Items showing signs of damage or wear caused by the customer may not be eligible for return.
🔁 Exchanges
We’re happy to exchange defective or damaged items for the same product.
If you’d like to exchange an item, please contact our support team before sending it back to confirm product availability.
💰 Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return arrives safely.
⚠️ Non-returnable items:
* Used or damaged items
* Items missing accessories or packaging
* Products such as smartwatches, earbuds, or wearable tech that have been unsealed due to hygiene reasons.